Returns & Exchanges
At Roark, we stand by the quality of our gear and offer a 30-day window for returns and exchanges on all unwashed and unworn items. We want to ensure you have the right equipment for your next adventure with a seamless and fair return process.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label, which will be sent directly to your email for easy printing.
Pack and Ship
Securely pack your items in their original packaging, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse receives and inspects your gear, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing